Do you have
some Questions?
General Information
What types of auto parts do you sell?
We sell a wide variety of used auto parts including engines, transmissions, alternators, starters, and more for various makes and models.
Are your auto parts tested?
Yes, all our used auto parts are thoroughly tested and inspected to ensure they are in good working condition before being sold.
Do you offer warranties on your parts?
Yes, we offer a standard 30-day warranty on most of our parts. Some parts may come with extended warranties. Please check the product details for specific warranty information.
Ordering and Payment
How can I place an order?
You can place an order through our website, by phone, or email.
What payment methods do you accept?
We accept all major credit cards, PayPal, and zelle (for in-store purchases).
Can I cancel or modify my order?
Orders can be canceled or modified before they are shipped. Please contact our customer service team as soon as possible to make any changes.
Shipping and Delivery
When will my order ship?
Orders are typically processed and shipped within 5-7 business days. You will receive a confirmation email with tracking information once your order has shipped.
How much does shipping cost?
Shipping costs vary based on the size and weight of the parts, as well as the delivery location. Shipping charges will be calculated at checkout.
Do you offer international shipping?
Currently, we only ship within the continental United States.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email that you can use to track your shipment.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase. The parts must be in the same condition as when sold and include all original packaging and documentation. Please contact our customer service team to initiate a return.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective part.
How do I return a part?
To return a part, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and instructions on how to send the part back to us.
Contact and Support
How can I contact customer service?
You can reach our customer service team by phone at +18889851385, by email at support@vowautoparts.us, or through our website’s contact form.
What are your business hours?
Our business hours are Monday to Friday, 9 AM to 5 PM. We are closed on weekends and major holidays.
Miscellaneous
Do you buy used auto parts?
No, we don’t buy used auto parts. Please contact us with the details of the parts you are looking to buy.
Do you offer installation services?
No, we do not offer installation services. However, we can recommend local mechanics who can help with installation.