Return Refund Policy

Return Policy:

All returns must have prior return authorization

• No returns accepted on:
  • Wiring harness, modules, body parts, electrical, and electronic parts.
  • Interchange parts.
• To return an unwanted part:
  • Obtain a return authorization by informing us.
• Verify manufacturer’s interchange option with the dealer before returning.
• Deductions upon return:
  • 25% restocking fee.
  • Shipping fee.
  • 4% payment processing fee.
  • Applicable for parts wrongly ordered, not required, or not accepting replacement.
  • All return shipment charges are buyer’s liability without limitations.

Refund Policy:

• No refunds granted without:
  • Certified ASE Mechanic’s installation report.
  • Diagnostic report.
  •  
• No refunds on:
  • Damaged or improperly installed parts by the buyer.
  • Disassembled, altered, or missing parts.
  • Special body cuts, frame sections, or specialty ordered parts.
  • Unauthorized returns.
  • Damaged parts returned after accepting or signing the delivery note.
• No refund if the buyer refuses to accept verified direct fit interchangeable parts.
• Shipping and payment processing fees are non-refundable.
• Refund initiation:
  • Approval may take 24 to 48 hours.
  • Refund process begins after receiving the returned part.

Wrong Part:

• Report wrong parts within two days of delivery via email to support@vowautoparts.us Vow will replace the damaged part and a refund will be applicable only when there is no replacement part available.

Damaged Parts:

• Report damaged parts within 24 hours of delivery.
• Provide photos of the damaged part and package without tampering.
• Eligible for replacement only.
• Damage claims invalid if the part is received in person; inspect before acceptance.
• Reject damaged parts if found upon delivery.
• Provide photos of all sides of packaging, including tracking number labels, if goods are damaged in transit.
• Provide photos of actual damage to goods.
• Unloading or delivery damages is not the sender’s liability.
• Check shipment condition before acceptance; shipping damage claims after acceptance are not acceptable.